FAQ

What is Cut & Sew?

Cut & Sew is a manufacturing term used to denote a garment has been customized from raw fabric rather than one that has been purchased from a third-party supplier and then screen printed or altered.

Each item of NYCH Clothing are made with high quality materials, cut, sewn, stitched, and made to order.

How do I know what size to order?

We include a “size chart” on all product pages.

For any additional sizing information please contact nychclothing@gmail.com.

How should I wash my clothes?

We recommend all items are machine washed on cold & hang to dry.

What is a pre-order?

A pre-order is a reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products within the time that is stated on the items purchase page.

What if my package is lost?

Although we do not anticipate any issues, all orders are still subject to delays due to inclement weather, covid-19 restrictions and other general delays. We will ensure your package is sent out in time stated but once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control - you will need to contact the shipping service for updates on any delays or shipping errors.

What if there is an error on my shipping address?

Shipping addresses cannot be changed once orders are processed in our system. Please be sure to double check all information before checking out to ensure a quick shipping process, as it is the customers responsibility. If you notice an error, please contact customer service at nychclothing@gmail.com immediately so we can try to fix any errors.

How can I track my order?

Once your package has shipped, you will receive an email with corresponding tracking information. Please be sure to double check all information, including email, before checking out to ensure a quick & smooth shipping process.

What is the refund policy?

All sales are final. Once an order is submitted, we cannot cancel or modify a shipment. In the case of damaged or incorrect goods received, please contact customer service immediately to review and resolve.

Please make inquiries on damaged or incorrect goods within 7 days of the delivery date. No inquiries will be accepted beyond the 7 day period.

What if something is out of stock?

Stay tuned on our social media channels for any future restock announcements and further drops.

All social media links can be found on bottom right of the home page.

What if I have more questions?

Please reach out to customer service at nychclothing@gmail.com for any further questions.